From retail to travel and hospitality, creating a more customer-centric experience is a primary concern for digital marketers. Consumers are becoming increasingly disappointed with companies that do not tailor material to their individual brand behavior and interests, emphasizing the importance of personalized marketing.

You’re in the minority if you’re not leveraging personalization to your advantage by now. Advertisers from all types and sizes have been attempting to deliver the intimacy and relevance that the approach provides — from email to e-commerce.

We’ve assembled the most up-to-date and compelling consumer, marketing, and brand trends and figures available to show just how important personalization is in the B2C sector.

If you’re still not convinced, we’ve assembled a collection of facts that demonstrate personalization’s success in ways you would not have expected.

Statistics on personalization:

  • Website personalization statistics:

When website material is not tailored, 74% of customers are frustrated.

On average, in-house marketers that personalize their web experiences and can quantify the benefit see a 19 percent increase in sales.

Consumers were motivated to buy by customized homepage promotions in 85 percent of cases, and personalized shopping cart recommendations in 92 percent of cases.

Moreover half of the consumers (57%) are fine with supplying personal information (on a website) as long as it is utilized responsibly and for their benefit.

  • Email personalization statistics:

Emails have an average open rate of 7.4% and a click rate of.4% when only the subject line is personalized.

Emails have an average open rate of 18.8% and a click rate of 2.1 percent when only the message is tailored.

Emails have an average open rate of 5.9% and a click rate of.2% when the message and subject line are tailored.

For 51 % of marketing influencers, the ability to segment email lists and personalize email campaign messaging are the most effective customization methods, respectively.

  • Personalization of online advertising statistics:

Consumers are more likely to engage with an offer if it is tailored to reflect previous encounters with the company, according to 79 percent of respondents.

By 2020, 51% of consumers expect businesses to anticipate their requirements and give relevant recommendations before they contact them.

Personalization has resulted in measurable benefits for 88 percent of US marketers, with more than half reporting a boost of more than 10%.

Brands’ continued reliance on the old-fashioned tactic of blasting generic ad messages repeatedly irritates 63 percent of respondents.

63 percent of millennials, 58 percent of Gen Xers, and 46 percent of Baby Boomers are willing to share personal information with companies in exchange for targeted offers or discounts.

The above statics depicts the desperate need for personalization. 

Personalization is the process of ensuring that each customer’s particular demands and preferences are met. It ensures a great customer experience by demonstrating that you know who they are and what they desire. It creates personalized experiences for customers based on their previous actions, purchases, demographics, and browsing habits.

Declared data, also known as first-party data, is the most important data for personalized marketing. 


Because it’s the most accurate information you can receive about each customer’s specific requirements and preferences.

Several places in the customer journey might be customized. Ad content, landing sites, emails, discount offers, sale notifications, product or service suggestions, and much more may all be customized.

When it comes to personalization, how do brands stand out from the crowd? Starting with the initial point of contact, personalize your marketing. As well as ensuring that personalization is based on relevant data.

Personalization’s Marketing Perks:

Personalized marketing is gradually becoming more important to businesses. Customization is something that 89 percent of e-commerce businesses have invested in. Some of the advantages of customized marketing are listed below.

  • Increases your purchasing power.
  • Enhances ROI
  • Minimizes customer acquisition costs
  • Increases the number of repeat purchases
  • Boosts customer retention
  • Increases profitability

Knowing client names and including their addresses in emails is no longer considered personalization. 

It keeps track of a customer’s online and in-store choices and tailors communications to them. 

Personalization entails sending the appropriate message to the right person at the right time on the right platform.

We are now living in a new era of personalization. Segmentation is no longer sufficient for today’s consumers. They prefer extensive data-driven personalization, in which firms tailor experiences to their specific requirements, interests, and preferences.

Personalization is a concept that stretches back to the digital age. Clients were known by name in local stores, and sales clerks were familiar with their regular orders and could assist customers in finding what they wanted. Then came social media, which revolutionized the concept of personalization.

Let’s see how social media bots increase sales with a pinch of personalization.

Businesses may benefit from greater flexibility, faster data retrieval, improved customer interactions, and increased efficiency using social media chatbots – all without breaking the bank. One advantage of social media bots is their capacity to engage with customers meaningfully and communicate with them at all hours of the day and night.

Social media bots can help your company grow sales and profits by providing tailored marketing.

You should start personalizing your website as soon as possible if you haven’t already!

If you’re not sure what personalization is, here’s a quick explanation.

Personalization is the process of altering the appearance of your website to appeal to the specific interests of your clients.


As the e-commerce market becomes more competitive, firms are seeking ways to differentiate themselves and gain a competitive advantage. That is where we come into the picture. Aiozium helps you gain your customer’s interest and capture the audience with perfect personalization tools.

Consumers want tailored experiences from businesses, according to studies, and personalization in digital marketing enhances conversion rates while raising marketing ROI. We provide all the above features.