“Increasing Customer Acquisition, Retention and Experience through Omnichannel Integration”
Customer research shows that organizations with a poor omnichannel strategy retain just 33% of customers, while brands with effective omnichannel engagement programs keep 89%.
- Developing a single view of the customer to enable a consolidated view of customer touch points
- Enhancing personalization by providing communication channels that mirror customer preferences
- Utilizing Customer Journey Mapping to identify the unique interplay between different channels of those looking to buy your products and services
- Leveraging customer data generated from different touch points to optimize the end to end customer experience